When will my goods be shipped?

We ship within 1-2 days.

How long will it take to receive my order?

This depends on whether the order is international or domestic and the type of mail chosen. You can find more information here .

Which shipping companies do you use?

This depends on the shipping option you choose. We use DP, DHL, GLS and UPS. You can find more information here .

How can I track the shipment of goods?

A tracking number is automatically sent to you when the goods are dispatched (ATTENTION: there is no tracking number for free shipping).

Where is my package?

We usually dispatch the goods within 1-2 days after placing the order. After submitting, you will automatically receive a notification if there is a tracking number (depending on the type of shipment, there is no tracking number for free shipping). So you can always see where your goods are. If you have any problems with the product, please let us know.

Which countries do you ship to?

We ship to worldwide.

I did not find my country when choosing the delivery?

It is very difficult to specify the delivery for each country for all products as the shipping costs depend on the weight, length and destination. Please contact us, let me know which product you would like to take in which quantity and we will be happy to calculate the costs and delivery time.

Customs duties?

Every country has different tariffs and we cannot find that out for every country.

How can I change my order after it's been placed?

Because package processing time is so fast (standard processing time 1 to 2 days, but orders usually ship the same day) it can be difficult to change an order after it's been placed. For this reason, we recommend calling us immediately if you discover that something is wrong with your order. We will always do our best to make sure you get what you need. You can also write to us, but to be sure we recommend calling us immediately.

How can I return or exchange my order?

You will need to go to the link sent to your email and fill out a return or exchange form. Or contact us by email.

Where will my order be delivered from?

All orders are delivered from Germany, 45478 Mülheim an der Ruhr.


What are my payment options?

We accept PayPal, Visa, MasterCard, Commerzbank


Can I order by phone?

Yes, you can order by phone. Please call us at +49 (0) 208 376-298-00 and have your order and payment information ready.

How safe is it to order online?

We only use the most secure payment processing services on the internet. If you have any security questions or concerns, please read our payment processors security practices.

Is it safe to provide my personal details when ordering?

Yes, you can be 100% sure. In addition to the standard methods of data protection, we use additional paid applications that ensure that your personal information is not stolen or used by other users.

Can I change my order?

You have to write to us or call us as soon as possible and tell us your order number and change request.

How can I check the status of my order?

We recommend that you set up an account on this Internet platform that you can use to access your orders at any time and see their status. You can also contact us for quick updates.


I want to return the product?

If for any reason you are not completely satisfied with your purchase, you can return your purchase within 30 days of placing your order and we will accept it with no further questions.

Can I exchange a product?

Simply go to the link that was sent to your email and fill out the form. Or contact us by email.

What is your return and exchange policy?

You can see the return or exchange policy here .

What do I do if I never received my order?

If more than 3 weeks have passed since you placed your order and you have not received your goods, please contact us and we will refund your money.

What do I do if I have received faulty goods?

Please contact us and provide the order number and please show us the photos of the defective product. If the goods are really faulty or damaged, we will refund your money.


I didn't find the product I wanted?

Please write to us by email: ebay@evek.de what you are looking for (brand, type of rental, size and quantity you need). It often happens that the goods are in stock or are about to arrive.

Didn't find the right brand, size or length?

Please write to us by e-mail: ebay@evek.de what exactly you want. For example, if you need a non-standard length, it won't be difficult for us to change that length.

Do you have all products in stock?

No. Most of the products are in stock, but it is very difficult to have all goods in stock, so some products are only available upon request.

What is the difference between the goods in stock and the goods on request?

The only difference is the delivery time. When buying goods on demand, you usually have to wait 2-3 weeks.

How can I order goods?

The procedure is usually the same as for a regular order (you put goods in the shopping cart and place an order). If the product is out of stock, we will inform you about this and the changed delivery time.


Do they have a wholesale discount?

Yes, if you need a large offer you need to contact us and let us know:
1) What material do you need. (Stainless steel, aluminum ...)
2) What shape (wire, tube, rod ...)
3) size, length or weight.

Can I get a certificate?

Yes, each certificate costs 30 euros.

What is your privacy policy?

You can find our privacy policy here .

How do I contact your company if my question is not answered here?

- You can reach us by email: ebay@evek.de or by phone on +49 (0) 208 376-298-00