FAQs

We ship within 1-2 days.

This depends on whether it is an international or domestic order and which type of post has been selected. You can find more information here.

This depends on the shipping option you choose. We use DP, DHL, GLS and UPS. You can find more information here.

A tracking number is automatically sent to you when goods are dispatched (ATTENTION: there is no tracking number for free shipping).

We usually send the goods within 1-2 days of the order being placed. After sending, you will automatically receive a notification if a tracking number is available (depending on the type of shipment, there is no tracking number for free shipping). This means you can always see where your goods are at any given time. If you have any problems with the product, please let us know.

We ship worldwide.

It is very difficult to specify the delivery for each country for all products, as the shipping costs depend on the weight, length and destination. Please contact us, let me know which product you would like to take and in what quantity and we will be happy to calculate the cost and delivery time.

Every country has different customs duties and we cannot find this out for every country.

Please contact us

Because the processing time for packages is so fast (standard processing time is 1 to 2 days, but orders are usually shipped the same day), it can be difficult to change an order after it has been placed. For this reason, we recommend calling us immediately if you notice that something is wrong with your order. We will always do our best to make sure you get what you need. You can also write to us, but to be on the safe side, we recommend calling us immediately.

You need to go to the link that was sent to your email and fill out a return or exchange form. Or contact us by e-mail.

All orders are delivered from Germany, 45478 Mülheim an der Ruhr.

We accept PayPal, Visa, MasterCard, Commerzbank

Yes, you can order by telephone. Please call us on +49(0)208 376-298-00 and have your order and payment information ready.

We only use the most secure payment processing services on the Internet. If you have any security questions or concerns, please read the security measures of our payment processors.

Yes, you can be 100% secure. In addition to the standard methods for data protection, we use additional paid applications to ensure that your personal data is not stolen or used by other users.

You must write or call us as soon as possible and tell us your order number and change request.

We recommend that you set up an account on this internet platform so that you can access your orders and check their status at any time. You can also contact us for quick updates.

If for any reason you are not completely satisfied with your purchase, you can return your purchase within 30 days of your order and we will accept it, no questions asked.

Simply go to the link that was sent to your email and fill out the form. Or contact us by e-mail.

You can view the return or exchange policy here.

If more than 3 weeks have passed since you placed your order and you have not yet received your goods, please contact us and we will refund your money.

Please contact us and quote the order number and show us the photos of the faulty product. If the product is really faulty or damaged, we will refund your money.

Please write to us by e-mail: ebay@evek.de, telling us what you are looking for (brand, type of rental, size and quantity you need). It often happens that the product is in stock or will arrive soon.

Please email us at ebay@evek.de with exactly what you want. For example, if you need a non-standard length, it will not be difficult for us to change this length.

No. Most products are in stock, but it is very difficult to have all goods in stock, so some products are only available on request.

The difference is only in the delivery time. If you buy goods on request, you usually have to wait 2-3 weeks.

The procedure is usually the same as for a regular order (you place goods in the shopping cart and place an order). If the product is not in stock, we will inform you about this and about the changed delivery time.

Yes, if you need a large offer, you need to contact us and tell us:
1) What material do you need. (stainless steel, aluminum ...)
2) What shape (wire, tube, rod ...)
3) Size, length or weight.

Yes, each certificate costs 30 euros.

You can find our privacy policy here.

- You can reach us by e-mail: ebay@evek.de or by phone at +49(0)208 376-298-00